Gathering Requirements

I have noticed a fairly anecdotal negative correlation between the effectiveness of the interactions between a product manager and the engineering team and the frequency with which either party uses the phrase “gathering requirements”. As I am generally curious about how language determines our understanding of the process of software development, I would like to... Continue Reading →

On Referring to your Colleagues as Customers

I have observed a pattern that companies large enough to develop internal tooling institutionalize a vocabulary that evokes the impression of a supplier-customer relationship between the teams building these internal tools and the teams using them. I would argue that saying “the customers request a feature” when talking about internal users does more harm than... Continue Reading →

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